We Value Our Tenants at Kinetic Properties

We Value Our Tenants!

Most people have had a really bad renting experience at least once. It might have been where you were living or where you had your business. You called until you were blue in the face before anyone came out to fix something. You called with a simple question and couldn’t get an answer in a timely fashion or you were met with coldness. You find yourself wondering if there’s a real live person actually working in the management office. That’s not how we operate at Kinetic Properties. We want the owners to be happy, and we want you to be happy. You’re a valued tenant. This might even be a first for you!

Whether you are renting a place to live, or a place to work, we do our very best to provide value & make every process simple for you. You can schedule your rent payments online knowing that your information is secure and protected. You can also sign up for automatic reminders and submit a maintenance request online. We review the requests Monday through Friday from 9:00 a.m. to 4:30 p.m., except for holidays. We also have an emergency phone number that you can call, should you need to. No one likes an emergency, but we’ll be there for you! To see all of the reasons and the convenience involved in renting from us, please check out our Tenants Page.

If you think you have a need that we haven’t addressed, please contact us via phone email so that we can explore more options with you. If your issue is urgent, please call us… do not email if you have an urgent issue. As we said, this is about you being happy and knowing that you’ve made the right decision. We’re professional and friendly, and we promise to treat you with all of the courtesies that you deserve.

We work hard to make renting a positive experience for all parties. Should any differences come up where an owner is concerned, we will smooth the way for everyone. It’s our pledge to you.

We are always looking to improve and welcome your suggestions. Just give us a call and let’s get you into the perfect property!

Please visit our NEW site: http://www.kineticpropertiesllc.com

Phone: 503-305-7204
Fax: 503-303-5809
Email: info@kineticpropertiesllc.com

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Communication - Property Managers and Tenants

It occurred to me today that most communications between property managers and tenants tend to be negative in nature, but people tend to respond better to positive encouragement.  As a result of this realization, we are implementing a positive communications campaign.  We all know that prevention is the best method to better health, and prevention can help property managers as well.  By working with tenants before there is a problem, we not only have happier people, but we also avoid costly problems with the buildings.  This prevention can be geared at getting tenants to pay on time, inspecting units regularly, and by getting to know your tenants.  By getting to know your tenants, you gain loyalty, which is a huge part of the puzzle.  If people feel loyal, they will want to work with you as a team rather than feeling like they are on opposite sides.

In order to implement these new ideas, we are beginning to send out positive communications with contests for things like paying rent early, cutest pet, cleanest apartment, etc.  We are also researching ways of increasing our team knowledge, like attending landlord forums and continuous education of staff.  Check out this article for more ideas…

http://www.propertymanager.com/2010/02/secrets-of-successful-property-managers-attitude-makes-all-the-difference/


If you like this article and you’d like to contribute your ideas, please email us at info@hshmgmt.com.

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Ph: (503) 305-7204
Fax: (503) 305-7365
Email: info@hshmgmt.com
http://www.hshmgmt.com/

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