Friday, December 18, 2015

HSH Property Management wants to wish everyone a Safe and Happy Holiday Season!

HSH Property Management wants to wish everyone a Safe and Happy Holiday Season!

We want to thank everyone for an incredible 2015!

This year we have grown to better than 20 employees, picked up many more commercial properties and have started reaching out through social media more to keep our tenants and owners apprised of our progress.

In 2016 we are launching our new website! Our new platform will have a more streamlined interface throughout, with the Owner and Tenant portals up front and center and the overall navigation clearer and easier to use. Excited to unwrap this for 2016!

Again, from all of us at HSH Property Management, we could not be where we are without our wonderful tenants and owners. We sincerely appreciate you and look forward to the coming year.

Come See Us at 6638 NE Sandy Blvd., Portland, OR 97213.


Monday, September 21, 2015

Offering more services, growing our staff and service area! Honesty, Integrity & Transparency!

“HSH Property Management is growing and we are now able to offer a wider range of services than ever before!  We have recently picked up 6 commercial properties in the downtown corridor of Oregon City, for T5 Equities!  We also are now managing a multi-family property in The Dalles, for Bennett Investment.  Thank you T5 Equities and Bennett Investment for trusting in us to manage your properties for you!

Growth is something that HSH Property Management is no stranger to.  Since we began in September of 2013, we have grown from 2 employees to 20 employees.  In terms of how many units we manage, we have grown over 300%!  The thing that we value most and the reason why we believe we will be successful is that we offer a personal touch to all of our employees, owners, tenants and vendors alike.  We know that people make the world go around and the relationships we make are valuable to us.

I’d like to tell you about our employees, and why they are so important to us.  Our employees are our first customers.  If we treat them well, then they will treat people that we work with well.  HSH is committed to providing a non-threatening work environment in which people can be taught, nurtured, encouraged and protected while helping them to realize their full potential...whether they continue with HSH or not.  We believe in educating our staff so that they can offer the best possible service to our clients.   We believe in teamwork, and everyone in this company has a voice.  All employees have the same opportunity to achieve their goals and to advance in this company.

In the following weeks, I’ll introduce you to our staff, and I’ll begin with my story with HSH Property Management.

I began working for HSH Property Management when there were just two original employees.  I was hired to help out around the office for just 10 hours a week. In fact, I was hired to work from home getting our website set up, filing, and just some general office organization.  Within 6 months, I was working full time in the office, and had learned just about everything there was to learn in order to manage the properties that we had.  Coming from a varied office management background, I didn’t have specific property management experience, so the company paid for me to take a course on property management and to get my property management license.  Now, I am just a few hours away from obtaining my license.  Never have I worked for a company in which the owners cared so much about the people that work for them.  I feel blessed to be a part of a company where I truly have a voice.  Now I am the Vice President and I am responsible for our staff of 20 people, and I feel personally responsible for their well-being.  I strive to make sure that all of our staff knows that they have every opportunity to grow with this company and that they have a voice.  I am so grateful to work for a company where people, good values, and a drive to succeed are all equally important to the owners. 

In January, we hired another person to come in and help around the office for about 10 hours a week (what I started at just 1 year earlier), and now that person is full time and we have hired another person to come in for 15 hours a week.  It is amazing to watch this company grow and to thrive!  Sure we have had some growing pains, but the key that we focus on is that you can’t have growth without pain.  The important thing is that we learn from the pain and use that learning to make our company stronger.

-Shauna Carter

We are always welcome to hear from you whether you want to do business with us, are looking for work, or just to network.  As I mentioned before, positive relationships are the only reason we are where we are today and we want to hear from you!

Thank you for reading, and please check back next week for another employee bio.”

Come See Us! Our new address is 6638 NE Sandy Blvd., Portland, OR 97213. Our office is the lower unit of this house at the corner of Sandy Blvd. and 67th Ave.


Thursday, August 6, 2015

HSH Property Management is Growing and has a New Location!

We are happy to announce that we are growing and we are settling into our new office space on Sandy Blvd.  HSH Property Management now has 17 employees, and we are managing over 200 units, both multi-family and commercial accounts.  We are grateful to be of service to all of our clients, tenants, vendors and employees!  You all make this happen for us and we appreciate you!

If you know of anyone who we should know, homeowners, investors, vendors, etc, please feel free to connect us.  We are always looking for new connections and referrals are the best way to connect!
We hope you are enjoying your summer!

Come See Us at our new location!

6638 NE Sandy Blvd., Portland, OR 97213.

Our office is the lower unit of this house at the corner of Sandy Blvd. and 67th Avenue.


Monday, June 15, 2015

Fire Safety – Renters Insurance

I am a professional property manager, AND I am a renter.  As a professional property manager, I would suggest getting renter’s insurance because one of my big concerns is to protect the owner’s investment in the property.  As a renter who just had a recent renter’s insurance claim for a kitchen fire, I am here to tell you that the small monthly fee that you pay for renter’s insurance is well worth your money!

Here’s a little insight into how renters insurance can save you money:  I had a minor kitchen fire in my apartment and nothing besides the pan actually caught on fire.  That pan that burned up caused smoke damage with expenses totaling about $8000!  Not only did renters insurance help me to clean my entire apartment including all of my clothing, but it also gave me peace of mind.  Because I had insurance the owners didn’t have to worry about filing a claim on their end, therefore it didn’t affect their insurance.  I am a firm believer in renters insurance and I suggest that everyone be protected.  You will thank yourself when you need it!

Here are some helpful tips for residents from Tualatin Valley Fire & Rescue for protecting yourself with Kitchen Fires.

- Keep your stovetop clear and clean
- Never leave your cooking unattended
- Protect your valuables with renters insurance

For more information about fire safety, visit

As a property manager, we suggest that all renters get renters insurance and we are working on a plan to be able to offer insurance to all tenants at time of move in.

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Wednesday, May 6, 2015

- A Clean Rental Home for Peace of Mind -

 “Keeping a clean rental home isn't just for your peace of mind, it can save you money when you move out… Check out these tips regarding maintenance that you can do in your apartment.  As your property manager, we don’t expect you to fix holes and repair leaks, but there are some minor maintenance issues that you can take care of that will save you money in the end. And, if you are a resident of the NW, proper ventilation is important for keeping mold at bay. Always run the fan in your bathroom for at least 30 minutes after a shower or bath and open any windows if possible.  In your kitchen, run your stove fan when boiling foods to keep moisture down.”

Most tenants are more than happy to leave maintenance to the landlord. After all, maintenance service is a primary benefit of renting. That said, service calls are intrusive. And in the long run, you'll pay for damage to your unit caused by neglect. Protect your peace of mind and your security deposit by following a few basic apartment maintenance tips.

Keep the Refrigerator Working Efficiently

Dirty coils hold in heat and make your refrigerator's motor work harder to cool the inside compartments. Keep coils clean by removing the cover from below the door and vacuuming out the dust that has accumulated. While you're there, remove the drip pan from underneath the coils. Wash it well, and check the drain for clogs before replacing it. Next, check the freezer. It needs to be defrosted if more than 1/4 inch of ice has accumulated on the walls. Don't chip away at it with a sharp object. Instead, remove the contents to a cooler, place a pan underneath the ice to catch the drips, and either let the ice melt at room temperature or help it along with a blow dryer.

Take Care of the Flooring

Dirt is a floor's worst enemy. When embedded into rugs and carpets, it wears out the fibers. On harder surfaces, like wood, laminate and vinyl, dirt causes scratches. Place mats inside and outside your door to reduce the amount of dirt tracked into your apartment. Vacuum low-traffic carpets at least once a week; vacuum high-traffic areas more frequently. Protect wood, laminate and vinyl floors by sweeping every day and mopping weekly with a product recommended for the floor type. Use the minimum amount of fluid needed to clean wood and laminate, as saturation damages wood's finish and causes laminate to warp.

Keep Heat and A/C Dust Free

Preventive maintenance of the heating and air-conditioning units is all about ensuring proper air flow. Vacuum vents before using the units for the first time each year, and then inspect the vents periodically to make sure new dust hasn't accumulated. Change filters as soon as they become soiled. Finally, keep furniture and window coverings away. In the case of heat vents, this is as much a safety issue as a maintenance one. Don't turn off your heat or A/C when you leave for the day. Instead, turn the heat down or the A/C up just a few degrees. You'll actually save more energy by maintaining a steadier temperature.

Prevent Plumbing Problems

Keep drains flowing freely. Avoid pouring oil, coffee grounds or other solids into the kitchen sink. In the bathroom, remove hair from the sink and tub promptly so they're not washed down the drain. Sink and toilet clogs usually can be unstopped with a plunger. Fill the clogged vessel with water and then push the plunger straight down in a quick, firm motion. You may need to repeat a number of times before the clog is removed.

Know When to Seek Help

Sometimes it's best to leave the work to the pros. Report malfunctioning appliances, water you can't turn off and clogs that don't respond to plunging. Also report broken or missing grout in the bathroom. Grout isn't just cosmetic--it keeps water from seeping into walls and floors.

Original Story by Daria Kelly Uhlig, Demand Media

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Friday, March 13, 2015

Communication - Property Managers and Tenants

It occurred to me today that most communications between property managers and tenants tend to be negative in nature, but people tend to respond better to positive encouragement.  As a result of this realization, we are implementing a positive communications campaign.  We all know that prevention is the best method to better health, and prevention can help property managers as well.  By working with tenants before there is a problem, we not only have happier people, but we also avoid costly problems with the buildings.  This prevention can be geared at getting tenants to pay on time, inspecting units regularly, and by getting to know your tenants.  By getting to know your tenants, you gain loyalty, which is a huge part of the puzzle.  If people feel loyal, they will want to work with you as a team rather than feeling like they are on opposite sides.

In order to implement these new ideas, we are beginning to send out positive communications with contests for things like paying rent early, cutest pet, cleanest apartment, etc.  We are also researching ways of increasing our team knowledge, like attending landlord forums and continuous education of staff.  Check out this article for more ideas…

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Monday, January 26, 2015

How to Attract the Right Tenants

The first step is understanding your market. Quite simply, a well-targeted unit will bring in more rental applications and stay rented longer because it gives people what they need.

The unit will often dictate the kind of tenant appropriate for the property. For example, a 1600 square foot detached home is most likely going to attract a family, whereas a studio will attract a single person.

Finding the balance between who the renters are and who you want to rent to will determine a number of things. Once you know the tenant you're attracting, you can evaluate whether or not your suite has what they'll be looking for. Should you upgrade? Divide your rental house into smaller units? Lower the rent? Raise the rent? You can always add features or change your tactics.

Writing your listing

Most renters will not take the time to ask you about your property. This means you need to put everything they may want to know on your listing. Items such as: security deposit amounts, amenities included, washer/dryer access, parking availability, dates available and smoking or pet restrictions must be included.

This is in addition to the obvious description of the property, room count, and local attractions. You have to assume that the reader is from out of area and knows nothing about the house or the location. The more information you can provide, the more they will feel they know the property and that you are not trying to hide anything. You can’t rely just on the price and location of your property

Getting your phone to ring is the first step in finding tenants, but that is only the beginning. You may think that showing the property and answering any questions is a hassle, but it is only part of being a landlord. Even if there are pictures in the listing and you answered most of the questions, renters need to be reassured when the see the property. This is where they are going to live for the next nine months or so. They will want to feel comfortable with you, in addition to the property.

If you come across as someone who is just trying to get in and out of the house as quickly as possible, your tenant will sense that and move on to somewhere else. You should spend more time showing and explaining the property than you do with preparing what you are going to post online.

Differentiate your property

Look at the neighborhood and then go one step better. Anything that will make your unit stand out and compliment the neighborhood should be considered, a few ideas are:

· Try painting your units a soft tan and the ceiling and trim a bright white. It creates a custom look while still being neutral.
· Depending on the unit, a TV installed over the fireplace will really create that wow factor.
· Add a spa tub
· Shrubs for bare areas that look out of place
First impressions are critical! Make sure the unit is ready to rent and show before you advertise.

Screening the applicants

Proper screening is very important in finding the right tenant for a unit and it’s important to follow the Fair Housing Guidelines to avoid discrimination.

Create a “Rental Criteria” List. This will make the evaluation process much easier. Your criteria should address issues such as: Bankruptcies, eviction filings, positive reference(s) from prior landlord(s), and a sufficient income ratio. Although having a tenant with a perfect record is everyone’s ideal, many perfectly good candidates will have an occasional event that was beyond their control.

Make sure the application is current and addresses all your criteria. The application must be completely filled out, legible, signed and dated. Review the application line by line with the applicant present, if possible. You will also need to obtain documentation to verify identity, employment and income of the applicant(s).

Verify their employment

You should call the employer, but consider not using the number provided by the applicant. Find the number yourself using an internet search. When you call, are you greeted with the company name? If so, ask to speak with the HR department or individual that handles employee verification. Once you have a person from HR, make sure to document their name and ask them to verify the following:

· Is the applicant currently employed at this company
· What was their date of employment
· Employment status (full-time, part-time, seasonal or temporary)
· Does the SSN number match
· Current salary

The HR department will most likely ask for written permission from the applicant before they supply this information.

Verify their identity:

Take a copy of the photo I.D. Compare the picture with the applicant. Also, check the signature and the date of birth. If the address on the ID is not listed on the application, ask why.

Red flags

· Some things that indicate an application might be fraudulent:
· No photo ID
· Social Security Number discrepancy
· Incomplete rental application
· Unable to provide original documents
· Inconsistent address history

Run a credit check

Your application should request permission to run a credit check on the applicant. You must have permission in writing under the Fair Credit Reporting Act (FCRA). A credit report contains a goldmine of information. Things to look for:

· Bills paid late
· Financially overextended
· Collections
· Judgments
· Tax liens and bankruptcy filings
· Other credit inquiries
· Length of credit history

Don’t reject applicants, instead just choose the applicant you wish to have as a tenant. I know it sounds strange, but if you reject an applicant, you have a responsibility under the FCRA to provide the applicant with:

· A written notice
· The name, address and toll-free number of the consumer reporting agency who provided the report
· Notice of the right to obtain a free copy of their report
· Notice of the right to dispute with the reporting agency

Property management companies

Being a landlord can be rewarding, but it also can be a lot of work. Though you should know the ins and outs of being a landlord, you should consider using a property management company to do the bulk of the work for you. They will take care of a lot of the work, such as:

· Basic maintenance
· Screening the applicants
· Preparing a unit
· Collecting rent
· Evictions
· Finding tenants

Who we are

HSH Property Management - Portland - Vancouver
HSH Property Management was founded in 2013 by a team of one property management professional, an owner of a real estate company, and a commercial property owner. With over 40 years of combined experience in Property Management, we have a unique perspective on what it takes to be successful.

"As a property manager in Portland, Oregon I have had the opportunity to help many people find rental homes. There is one thing that not only I believe sets HSH Property Management apart from their competitors, but that owners, tenants, and prospective tenants have told us is that we add a personal touch to our service. We genuinely care about the people we are serving and working with to ensure that everyone has a pleasant experience. For owners, finding someone who will care for your property the way that you would isn't easy to do. For tenants, finding someone who cares about your experience in your home, not "just the bottom line" is also difficult to do. The key is, HSH not only has a brain, but also a heart. It's when these two concepts come together that harmony is made. When you care about the people you work for, they in turn care for you and your property. It's a win-win situation. Let us work for you!" - Shauna Carter - HSH Property Management

Contact us today and find out how we can help make being a landlord easier on you.

Ph: (503) 305-7204
Fax: (503) 305-7365


Monday, January 12, 2015

100 Sq. Ft. - Artist, rehearsal, incubator, creative, private space (Oregon City)

Calling all artists!

We are developing 3000 sq. ft. of basement space in the historic Bank of Commerce Building in downtown Oregon City starting spring of 2015. This is a premier location directly off of the Arch Bridge between the bridge and Oregon City's greatest landmark, the elevator. I-205 access is 1 minute away. We will lease spaces as small as 100 sq. ft. When finished some of the spaces will have ceiling heights of 10 ft. We are looking for artists who need to lease space that would be interested in bringing their ideas regarding space use and their needs to us. We are open to suggestions and can build to suit.

Bring us your ideas...

- Band Rehearsal
- Yoga classes?
- Business Startup?
- Wine Club? Art studio?

Get in now before development drives prices up! 

LOCATION - 704 Main Street, Oregon City, OR 97045 - MAP


Association completes a comprehensive branding project with input from hundreds of area residents.
Press Release - Downtown Oregon City

Call HSH Property Management today to find out how we can help you! (503) 305-7204

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